Withdrawal and exclusion

1. The customer has the right to cancel her order up to 14 days after receipt without giving reasons. A model form will be made available to the customer with these general terms and conditions. The consumer can return the model form by regular mail or email to Atelier Soed Idee. The consumer will receive a confirmation of receipt of the withdrawal. 

2. If it is a matter of services, the customers right of withdrawal starts the day following the conclusion of the agreement. 

3. The reflection period starts, if the customer ordered several products in the same order, on the day the customer receives the last product. 

4. The reflection period starts, if the delivery of an order consists of several shipments on: the day the consumer received the last shipment or part. 

5. The reflection period in the case of agreements for regular delivery of products during a certain period on: the day on which the consumer has received the first product. 

6. After withdrawal, the consumer has another 14 days to return the product or hand it over to Atelier Soed Idee. 

7. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and – if reasonably possible – in the original condition and packaging. The consumer is liable for depreciation of the product that is the result of not handling the product with care.

8. The consumer will be credited the full order amount including shipping costs within 14 days. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, Atelier Soed Idee does not have to reimburse the additional costs for the more expensive method. If it concerns a partial return, the consumer will receive the order amount that relates to the products or services that have been withdrawn. The shipping costs will not be credited in this case. 

9. Atelier Soed Idee may wait with repayment until it has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier. 

10. The return costs are at the own expense of the costumer, unless otherwise agreed. 

11. The costumer shall handle the product and the packaging with care during the right of withdrawal period. The costumer will only unpack or use the products as far as necessary in order to be able to assess whether the costumer wishes to retain the product.  

12. If the customer wants to take his right of withdrawal he will return the product with all the delivered accessories, and of possible, in its original state and packing to Atelier Soed Idee, in accordance with the by Atelier Soed Idee delivered reasonable and clear instructions. 

13. When the costumer exercises his right of withdrawal, all other agreements with Atelier Soed Idee will be legally cancelled. 

14. Atelier Soed Idee precluded the costumers from having a right of withdrawal in case of customized, non-standard, products. Fabrics that are available in different standard sizes are not covered by the exclusion. It concerns customization that deviates from the standard.  

15. Services on a specific date or period, such as workshops, shall also be excluded from the right of withdrawal.

Withdrawal form - 0.15 MB

Please use this withdrawal form to withdraw your order.